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	<description>Project Management Software</description>
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	<title>Agile | Xebrio</title>
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		<title>Scrum Master vs Project Manager: Differences Explained</title>
		<link>https://xebrio.com/scrum-master-vs-project-manager-differences-explained/</link>
		
		<dc:creator><![CDATA[xebrio]]></dc:creator>
		<pubDate>Mon, 20 Feb 2023 05:54:06 +0000</pubDate>
				<category><![CDATA[Agile]]></category>
		<category><![CDATA[Project Management]]></category>
		<category><![CDATA[Project Manager]]></category>
		<guid isPermaLink="false">https://xebrio.com/?p=987491839</guid>

					<description><![CDATA[<p>Scrum Masters and Project Managers are both important roles in project management, but they have different responsibilities. A Scrum Master is responsible for facilitating the Scrum framework, ensuring that the team follows the Scrum process and removing any impediments that may arise. On the other hand, a Project Manager is responsible for the overall success of a project, from planning and executing to monitoring and controlling. While both roles aim to deliver high-quality products, the Scrum Master focuses on improving the team's efficiency and effectiveness, while the Project Manager focuses on delivering the project on time, within budget, and meeting the stakeholders' expectations. Understanding the differences between these two roles is essential for any organization that wants to succeed in agile project management.</p>
<p>The post <a href="https://xebrio.com/scrum-master-vs-project-manager-differences-explained/">Scrum Master vs Project Manager: Differences Explained</a> first appeared on <a href="https://xebrio.com">Xebrio</a>.</p>]]></description>
										<content:encoded><![CDATA[<p>Scrum and project management are popular methodologies that can help you achieve your desired success. But what are the roles namely Scrum master and project manager plays to achieve that success? Are both of these roles of scrum master and project manager the same or do they have any differences?</p>
<p>Allow me to give you an overview, a <a href="https://xebrio.com/blog/how-to-become-a-project-manager/">project manager is just like a coach</a>. They are responsible for ensuring that they have a detailed plan for custom software development and see to it that it is executed perfectly. The project manager must also keep track of the progress and also to make sure that the entire team is working together cohesively towards the common goal.</p>
<p>On the other hand, you can say that the Scrum Master is like a referee of the match. They are tasked with the responsibility to keep the game moving if any conflicts arise then help solve them, and more importantly, they strictly observe to see if everyone is playing by the rules i.e., in this case, the scrum master makes sure that everyone on the team knows about the scrum frameworks and that they are following the scrum process.</p>
<p>It seems that both of these roles are very important to make your project successful. In this article, we will discuss in length the differences between both of these roles.</p>
<h2><strong>Who is a project manager?</strong></h2>
<p>Coordinating the team to make sure that the tasks are done on time and the project is on the schedule;<br />
The project must be managed within the budget;<br />
The project must meet all of its goals;</p>
<p>When a professional is tasked with such responsibilities, that individual is called a project manager. They are most often seen taking care of finances, communicating with the stakeholders, leading meetings, making schedules, managing risks, and more.</p>
<h3><strong>The role of the project manager</strong></h3>
<p>When you hear the words project manager, you understand how much weight that name holds. After all, it&#8217;s the person who single-handedly manages an entire project and is also held responsible for the success or failure of the project. A failure can result in a project manager losing their job too. They are professionals who work at some firms. Of course, they might also have their firm. You can see a project manager in every type of sector, from construction to IT.</p>
<p>Project managers have to work within the predetermined budgets and deadlines. It is their responsibility to ensure that all the teams working on the project are completing their assigned tasks and hitting their targets. Because of a job so high on the hierarchy, project managers earn well for themselves. They usually have a Master’s degree or higher.</p>
<p>But they also have to deal with the stress and pressure put on them regularly by the high-level executives. It is important to mention that not everyone can fit in the shoes of an agile project manager.</p>
<h3><strong>Characteristics of a project manager</strong></h3>
<ol>
<li>Time management: Every single project is constrained by a time limit. So a project manager must know how to manage that time effectively. They not only have to manage the time themselves, but they also have to make their team members manage it effectively too. Even a single delayed task can derail the entire project.</li>
<li>Negotiation: Negotiation is another skill every project manager must arm themselves with. A project manager communicates with many parties like the project board, scrum teams, users, suppliers, and more. And not everyone can be on the same page about everything. It is the responsibility of the project manager to negotiate the best way out of it.</li>
<li>Risk management: A project manager must also be able to recognize, and if the need arises, manage and control the hazards efficiently.</li>
</ol>
<h2><strong>Who is the scrum master?</strong></h2>
<p>An individual who ensures that the project team is successfully applying the scrum principles is called the Scrum Master. They are tasked to support the team members and help them understand scrum frameworks, processes, and best practices. In short, the scrum master is the one who transforms a regular team into a scrum team.</p>
<p>A Scrum master is kind of a middle manager of a project. When you <a href="https://www.tatvasoft.com/outsourcing/2021/03/scrum-master-vs-project-manager.html">compare scrum master with project manager</a>, scrum master might not have that much knowledge or experience necessary to become a project manager but they surely are interested in the potential pressure and responsibility. They do have the leadership skills that are needed to lead the scrum teams. They have to make sure that the scrum teams are making the most out of the scrum processes.</p>
<p>Similar to the project manager, not everyone can become the scrum master. They must possess knowledge and experience about scrum frameworks and their best practices. They must know how to use these principles, why to use them, and more importantly, how their project can benefit from the scrum principles and their implementation.</p>
<p>An individual who ensures that the project team is successfully applying the scrum principles is called the Scrum Master. They are tasked to support the team members and help them understand scrum frameworks, processes, and best practices. In short, the scrum master is the one who transforms a regular team into a scrum team.</p>
<p>A Scrum master is kind of a middle manager of a project. When you compare scrum master with project manager, scrum master might not have that much knowledge or experience necessary to become a project manager but they surely are interested in the potential pressure and responsibility. They do have the leadership skills that are needed to lead the scrum teams. They have to make sure that the scrum teams are making the most out of the scrum processes.</p>
<p>Similar to the project manager, not everyone can become the scrum master. They must possess knowledge and experience about scrum frameworks and their best practices. They must know how to use these principles, why to use them, and more importantly, how their project can benefit from the scrum principles and their implementation.</p>
<h3><strong>Key characteristics of a scrum master</strong></h3>
<p>A scrum master is in the possession of so many great abilities but for now, we are going to discuss the top three.</p>
<ol>
<li>Agile Expert: Scrum masters have not only mastered scrum, but they have also mastered agility. They have knowledge and experience with various agile frameworks, methodologies, and best practices. Scrum Masters are very skilled in teaching these ideas too.</li>
<li>Servant-Leader: Yes, Scrum masters are servant leaders as well. They are the perfect example of what others should follow. They are the live example of scrum and agile principles.</li>
<li>Coach &amp; Consultant: Apart from the project manager, sometimes the scrum master also has to play the role of a coach for the development team and the owner, and the organization. Through their coaching, scrum masters influence the mindset of the people working on the project. Occasionally, scrum masters are also called consultants because they offer counsel on agile governance and similar practices.</li>
</ol>
<h3><strong>What is Scrum?</strong></h3>
<p><a href="https://xebrio.com/project-management-methodology/scrum-project-management/">Scrum</a> originated from the game of rugby. The same tactics that once helped players score points are now helping professionals earn money.</p>
<p>Every team in sports aspires to win and in business, winning is achieving goals and increasing revenues whenever possible. Scrum is sometimes referred to as a framework that provides flexibility to project managers and product owners. The five core values of scrum are:</p>
<ul>
<li>Commitment: Every team member has to believe and commit to the project, its goals and the practices used to get there.</li>
<li>Focus: To keep the team focused, it is so important for the scrum master to let everyone know what their goals are. It&#8217;s easier said than done.</li>
<li>Openness: No project ever goes as planned. The scrum master has to make sure that the team can effectively communicate about the problems they are experiencing while pursuing their goals and how to fix them.</li>
<li>Respect: To complete the project and reach the goals, the entire team needs to work together and in sync. If your members are engaged in trash-talking and backstabbing, it won&#8217;t get any far. Your team members don&#8217;t have to be best friends to be successful but they should at least respect each other enough for the team to remain functional.</li>
<li>Courage: Working on any type of project is tough. If you are working, you are expected to have all the answers all the time. Scrum masters have to instill courage in their teams so that they can do the right thing all the time.</li>
</ul>
<p>After reading these values, you would understand how these scrum principles started in sports and were later adopted by businesses to build successful teams.</p>
<h2><strong>Scrum master vs Project manager</strong></h2>
<p>We have arrived at the key topic of our article and again we shall use the sports analogy to distinguish the functions and characteristics of both.</p>
<h3><strong>The scrum master – the sports analogy</strong></h3>
<p>A scrum master is like your quarterback or point guard. They are the leader of your team. They are very intelligent and they know how to make suitable modifications at a moment&#8217;s notice. This is your person who makes the call that calls when someone sees something and an audible needs to be called. When things go south and the team needs to come up with another tactic or plan, they all look forward to the scrum master. That’s the kind of respect a scrum master has earned from their peers as well.</p>
<p>Don&#8217;t confuse your scrum master as some hide-in-the-office type of person, they can work off in the field too. Think of them as middle management people but on steroids!</p>
<p>A scrum master knows everything about their projects as well as their teams. They also know what kind of person should work on a particular task and when they should do it. They are easily approachable. Whenever a problem arises within the project or team, a scrum master would never hesitate to intervene and solve your problems for you.</p>
<p>And if needed, the scrum master is not afraid of rolling up their sleeves and helping you out with your tasks. When they are not managing any important managerial task, you can see them dealing with organizational problems, sprints, scrum meetings, and keeping the team focused on their tasks and project.</p>
<p>Apart from all that, a scrum master can be a highly disciplinarian authority. A scrum master would know when a task is not completed properly or on time. They have to step in to school the employees who are not taking their job seriously or not doing it properly. And if needed, they can replace a team member too.</p>
<h3><strong>The project manager – the sports analogy</strong></h3>
<p>As we already have discussed, a project manager is just like the coach of a scrum team. All a player or a team member is ever going to do is execute a well-laid and practiced plan towards them. They are not going to get into the details of why we should do this. They know they just need to do so.</p>
<p>The “why” and the ‘coming up with a plan” thing is the job of a project manager.</p>
<p>Do you know that a sports coach would watch videos of previous games every week to iron out the exploitable weaknesses of their players and study the players of opposite teams too? Well, that&#8217;s what a project manager does too. They help the team overcome their weaknesses and become a balanced team capable enough to execute the plan designed by the project manager.  If you haven&#8217;t understood by now, allow me to give another example.</p>
<p>Let&#8217;s say you came up with a brilliant idea for a niche blogging website that has a lot of potential to be successful. After a lot of trial and error, you came to understand that you can develop this website and make a lot of money and then can sell it off when it becomes highly valuable.</p>
<p>So, you decide to hire an SEO team that can do all the content-related research for you. You also hire a few writers and video makers along with digital marketers to promote your website on social media platforms.</p>
<p>Now, come to think of it. In the SEO team, you have hired a content manager that can take care of all the SEO operations for you. But still, you have a say in every matter. You also don&#8217;t communicate regularly with all your team members except for your content manager.</p>
<p>Your team will continuously keep generating new content by following the plan of the content manager who is laying out all those plans based on your ideas. Your content manager also has the authority to hire or fire any team members if needed.</p>
<p>So, in this example, you are a kind of solopreneur. You are in the position of a project manager and your content manager is in the position of a scrum master.</p>
<h3><strong>The Purpose of the Sports Analogy</strong></h3>
<p>A sports team will be dismayed if they don&#8217;t have a coach, let alone bag a win. The same can be said for a team without a project manager. Indeed, both project managers and scrum masters do not have “playing sports” &#8216; in their responsibilities but they do want to bag a victory. Therefore, it is also necessary that they work together as a team to make their project successful.</p>
<p>It is highly likely that both the project manager and scrum master might have different visions and goals but they have to work it all out for the best of the project. If that happens, their collective efforts can produce results that would make both their upper-level management and their clients happy.</p>
<p>The overall team efficiency and productivity can suffer if the project manager and the scrum master can&#8217;t see eye-to-eye. If you have that, you are already playing a losing game.</p>
<h2><strong>Takeaway</strong></h2>
<p>There are many similarities in the roles and responsibilities of scrum masters and project managers. You can think about it as a kind of Venn diagram. They are kind of two circles that are slightly intersecting each other. Because for most of the other parts, their personalities, characteristics, and duties differ a lot and are best fitted as per their position.</p>
<p>It&#8217;s the project manager, who comes up with a plan on how to work on a project. They are also responsible to put together all kinds of resources needed to make their project successful. A project manager also has the skill of looking at the big picture to see how all the pieces can fit together. Whereas, a scrum master will guide you on how to execute that plan or help you put all those pieces together.</p>
<h2><strong>Author Bio</strong></h2>
<p>Charles Richard is a Technical Business Analyst at <a href="https://www.tatvasoft.com/">TatvaSoft</a> who enjoys sharing new and trending technical aspects. He believes that knowledge is meant to be shared and brings his expertise and dedication to the table to deliver exceptional results.</p><p>The post <a href="https://xebrio.com/scrum-master-vs-project-manager-differences-explained/">Scrum Master vs Project Manager: Differences Explained</a> first appeared on <a href="https://xebrio.com">Xebrio</a>.</p>]]></content:encoded>
					
		
		
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		<title>Kanban vs. Scrum: What&#8217;s Your Pick?</title>
		<link>https://xebrio.com/kanban-vs-scrum-whats-your-pick/</link>
		
		<dc:creator><![CDATA[xebrio]]></dc:creator>
		<pubDate>Mon, 06 Sep 2021 07:26:33 +0000</pubDate>
				<category><![CDATA[Agile]]></category>
		<category><![CDATA[Project Management]]></category>
		<guid isPermaLink="false">http://44.197.171.40/?p=4765</guid>

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<p>If you are thinking about implementing an agile or DevOps project management system and are struggling with the age-old question of whether to choose kanban or scrum, we&#8217;ve got your back.</p>
<p>Before we jump into the specifics, here&#8217;s a quick summary for your convenience: For continuous and fluid project management, <a href="https://www.inflectra.com/Methodologies/Kanban.aspx" rel="noopener" target="_blank">kanban</a> should be your calling. On the other hand, if you wish to work in short and structured sprints, the scrum methodology can help. That said, it is important to remember that both methodologies can help you to deliver better products and services with fewer friction points and challenges.</p>
<p>To help iron out the issue further, we will outline the key considerations to keep in mind for both and provide you with all the information you need to make an informed choice. Let&#8217;s start by dissecting the similarities and differences between scrum and kanban.</p>
</div>
</div>
<div>
<h2>Scrum vs. Kanban: What are the Similarities and the Differences?</h2>
<div>
<p>First, let&#8217;s look at the similarities between scrum and kanban:</p>
<ul>
<li>Both are lean, iterative, and agile in nature</li>
<li>Both rely on process flows</li>
<li>Both work towards limiting the WIP as well as waste</li>
<li>Both use pull scheduling&#8211;where the team members can only &#8216;pull&#8217; new tasks once the previous task is completed</li>
<li>Both are based on self-organizing teams</li>
<li>Both leverage transparency to drive process improvement</li>
<li>Both laser-focus on delivering releasable software&#8211;early and as often as possible</li>
<li>Both require the work and the release plan to be continually optimized based on the use of empirical data</li>
</ul>
<p>Now, let&#8217;s look at the key differences between the two:</p>
<table>
<thead>
<tr>
<th>Kanban</th>
<th>Scrum</th>
</tr>
</thead>
<tbody>
<tr>
<td>Helps visualize the work, limit the work in progress, and maximize efficiency (or flow)</td>
<td>Helps to create learning loops to quickly collect and integrate customer feedback</td>
</tr>
<tr>
<td>Focuses on lowering the time to complete a project from start to finish</td>
<td>Focuses on delivering working software through set intervals called sprints (generally spanning two-four weeks)</td>
</tr>
<tr>
<td>Uses a kanban board to continuously improve the work flow</td>
<td>Adopts specific roles, creates special artifacts, and holds regular ceremonies to keep things moving forward</td>
</tr>
<tr>
<td>Ensures continuous delivery of products and processes; the delivery is based on an &#8216;as-needed&#8217; basis</td>
<td>Delivery occurs at the end of each sprint where the work is reviewed</td>
</tr>
<tr>
<td>Does not prescribe any roles; instead, it encourages greater collaboration between team members</td>
<td>Prescribes three roles: product owner who defines goals and objectives, scrum master who dictates timelines, and development team as well as team members who execute the work</td>
</tr>
<tr>
<td>Uses lead time as the default metric for planning and process improvement, which calculates the amount of time it takes to complete one full piece of a project from beginning to end</td>
<td>Uses velocity as the default metric for planning and process improvement where each sprint is laid out back-to-back so that each additional sprint relies on the success of the one before it</td>
</tr>
<tr>
<td>Changes can occur at any time, even when the project is mid-stream</td>
<td>Ideally, teams cannot (and should not) make changes during the sprint</td>
</tr>
<tr>
<td>Kanban board is persistent</td>
<td>Scrum board is reset between iterations</td>
</tr>
</tbody>
</table>
<div>
<div>
<div></div>
<div class="nbsp">Next, let&#8217;s look at the role kanban plays in agile development.</div>
</div>
</div>
<div>
<h2>What is Kanban in Agile?</h2>
<div>
<p>Speaking with respect to the agile software development process, kanban helps in driving real-time communication of capacity between teams. It is great for projects with widely-varying priorities, which makes it perfect for agile software development.</p>
<p>Moreover, it ensures full transparency and authority of work. Additionally, you can view the work items on a kanban board, empowering team members to view the status and progress of work at every stage of the development process.</p>
<p>So the real question then becomes:</p>
</div>
</div>
<div>
<h2>&#8220;Why Should I Choose Kanban Over Scrum?&#8221;</h2>
<div>
<p>There are numerous factors and advantages that can help you to choose kanban over scrum. These include (but are not limited to):</p>
<ul>
<li>Kanban empowers teams to visualize the work continuously.</li>
<li>It helps to limit the work-in-progress.</li>
<li>It allows teams to speed up the development cycle.</li>
</ul>
<p><em><strong>The learning</strong>: If you deal with multiple incoming requests day-in-day-out that differ in priority and size, kanban should be your go-to methodology. In contrast, scrum is favorable for teams that have stable priorities, which may not change over time. Also, remember that the scrum process demands high control over what the project scope, whereas kanban empowers you to go with the flow.</em></p>
<p>This brings us to the next most frequently-asked question:</p>
</div>
</div>
<div>
<h2>Does Kanban Need a Scrum Master?</h2>
<div>
<p>As mentioned earlier, a kanban team does not need to be cross-functional as the kanban work flow is intended to be used by any and all teams involved in the project. A scrum team, on the other hand, needs to have three kinds of prescribed roles: product owner, scrum master, and development team to be efficient and productive.</p>
<p>Finally, let&#8217;s look at the most important question that might be circling your mind:</p>
</div>
</div>
<div>
<h2>&#8220;Is Scrum or Kanban Better for DevOps?&#8221;</h2>
<div>
<p>To put it simply, kanban and scrum complement each other well and are not mutually exclusive. However, you should ideally use Kanban for DevOps tasks as it can:</p>
<ul>
<li>Encourage teams to focus on improving the flow in the system</li>
<li>Ensure that the teams continuously deliver great quality work</li>
<li>Facilitate incremental product releases with smaller chunks of new functionality or defect fixes</li>
<li>Accelerate the development cycle</li>
</ul>
<p>All in all, choose kanban over scrum for DevOps tasks.</p>
</div>
</div>
<div>
<h2>The Takeaway</h2>
<div>
<p>In the kanban vs. scrum discussion, kanban wins hands-down. This method works well with scrum or any other agile method. This allows you to customize the kanban method to fit your existing process and work systems.</p>
<p>So, irrespective of the methodology you use, you can integrate kanban into it. In fact, multiple scrum and non-scrum teams are known to adopt the kanban method to visualize their work easily. The moral of the story?</p>
<p>Different teams and projects have different <a href="https://xebrio.com/requirements-management-software/">requirements management software</a> so you should keep revisiting your project goals as well as business outcomes to understand which framework to use. Often times, teams can use a mix of both methodologies to deliver powerful results and add an extra layer of transparency into the projects.</p>
<p>So make sure to do your homework and understand what&#8217;s working for you and what&#8217;s not. Also, keep gathering feedback from your teams to get a better understanding of the on-ground reality and pivot your way into a robust, agile development process.</p>
</div>
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			</div><p>The post <a href="https://xebrio.com/kanban-vs-scrum-whats-your-pick/">Kanban vs. Scrum: What’s Your Pick?</a> first appeared on <a href="https://xebrio.com">Xebrio</a>.</p>]]></content:encoded>
					
		
		
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		<title>Driving Improvement with Agile and Kaizen</title>
		<link>https://xebrio.com/driving-improvement-with-agile-and-kaizen/</link>
		
		<dc:creator><![CDATA[xebrio]]></dc:creator>
		<pubDate>Fri, 27 Aug 2021 09:30:09 +0000</pubDate>
				<category><![CDATA[Agile]]></category>
		<category><![CDATA[Project Management]]></category>
		<guid isPermaLink="false">http://44.197.171.40/?p=337</guid>

					<description><![CDATA[<p>The path to continuous improvement lies in the kaizen agile augmentation as they are fundamentally two sides of the same coin. After all, both are driven by the same purpose of:<br />
1. Delivering value to the customer in the most efficient manner possible.<br />
2. Discovering ways to learn and improve continuously and consistently.<br />
3. Connecting strategies with goals transparently to grant purpose to teams.<br />
4. Enabling individuals to contribute and lead at their full potential.</p>
<p>The post <a href="https://xebrio.com/driving-improvement-with-agile-and-kaizen/">Driving Improvement with Agile and Kaizen</a> first appeared on <a href="https://xebrio.com">Xebrio</a>.</p>]]></description>
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				<div class="et_pb_text_inner"><p>The Agile and Kaizen debate has been raging for several years now. Until recent times, the former was primarily used in manufacturing and the latter in <a href="https://xebrio.com/requirements-management-software/">requirement management software</a> development. However, as the lines between these begin to blur and the world looks at a more globalized and standardized process of achieving excellence, could a confluence of these beliefs pave the way for the future? Let&#8217;s take a look.</p>
<h2>What is Kaizen?</h2>
<p><img fetchpriority="high" decoding="async" class="aligncenter size-medium wp-image-4982" src="https://xebrio.com/wp-content/uploads/2021/08/kaizen-300x231.png" alt="" width="300" height="231" /></p>
<p>Kaizen is a Japanese philosophy that pushes for change for the better. In other words, continuous improvement. Companies like Toyota were the first to implement it in the form of quality circles in production. The West, upon discovering this gem, was absolutely mesmerized by the efficiency that it delivers, so much that it became a core component of lean manufacturing.</p>
<p>Kaizen is governed by the following principles:</p>
<ol>
<li>Improve all processes continuously.</li>
<li>Let go of excuses and make things happen.</li>
<li>Abolish old and traditional concepts.</li>
<li>Correct any wrongs that come in the way.</li>
<li>Reject the status quo of implementing new methods and assuming how they will work.</li>
<li>Empower and encourage everyone to be a part of the problem-solving process.</li>
<li>Consult multiple people.</li>
<li>Follow the 5 whys while making decisions.</li>
<li>Save money through small improvements and redirect the savings on further improvement.</li>
<li>Never stop trying to improve as there is no limit to it.</li>
</ol>
<h2>What is Agile?</h2>
<p><img decoding="async" class="aligncenter size-full wp-image-4981" src="https://xebrio.com/wp-content/uploads/2021/08/agile-development-4-980x397-1.png" alt="" width="980" height="397" srcset="https://xebrio.com/wp-content/uploads/2021/08/agile-development-4-980x397-1.png 980w, https://xebrio.com/wp-content/uploads/2021/08/agile-development-4-980x397-1-480x194.png 480w" sizes="(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) 980px, 100vw" /></p>
<p>Agile is a more recent development that emphasizes iteration to enable faster delivery for every cycle. The idea was formalized in 2001 through the preparation of the Agile Manifesto that talks about 12 primary principles:</p>
<ol>
<li>Improve customer satisfaction through continuous and early software delivery.</li>
<li>Accommodate changes throughout the development process.</li>
<li>Deliver value intermittently and frequently.</li>
<li>Destroy the silos existing within the project.</li>
<li>Set up projects around motivated individuals.</li>
<li>The working of the software is the primary metric for success.</li>
<li>Maintain a sustainable pace of work.</li>
<li>Face-to-face conversations are the most effective form of communication.</li>
<li>Continuous excellence supports agility.</li>
<li>Simplicity is essential.</li>
<li>Self-organizing teams deliver maximum value.</li>
<li>Update and adjust your way of working periodically to stay effective.</li>
</ol>
<h2>Kaizen and Agile: The Path to Unparalleled Operational Excellence</h2>
<p><img decoding="async" class="aligncenter size-medium wp-image-4983" src="https://xebrio.com/wp-content/uploads/2021/08/PDCA-3-300x300.png" alt="" width="300" height="300" /></p>
<p>The path to continuous improvement lies in the Kaizen-Agile augmentation as they are fundamentally two sides of the same coin. After all, both are driven by the same purpose of:</p>
<ul>
<li>Delivering value to the customer in the most efficient manner possible.</li>
<li>Discovering ways to learn and improve continuously and consistently.</li>
<li>Connecting strategies with goals transparently to grant purpose to teams.</li>
<li>Enabling individuals to contribute and lead at their full potential.</li>
</ul>
<p>As a result, both may be viewed as complementary systems that sustain a flourishing symbiotic relationship to achieve operational excellence.</p>
<p>The Kaizen-Agile model is underpinned by the common mindset and shared set of principles that allow:</p>
<p><strong>Connecting Talent to Unlock Value</strong><br />While Kaizen employs models like work cells, Agile introduces cross-functional teams &#8211; both of which are essentially team models that connect individuals to build functional units for delivering value or realizing common goals. As such, even though the nomenclature differs, the goal is pretty much the same, that is, to connect individuals, form teams, and deliver results. Further, the team formation process unlocks greater value by tapping into the potential offered by individuals and orchestrate it into a synchronized team effort. As a result, all contributions are amplified across the value chain.</p>
<p><strong>Discovering New Ways to Work</strong><br />Kaizen introduces the philosophy of continuous improvement, while Agile adds scrum for effective management. And although the former was initially used for high repeatability and predictability, it later took the form of expert curation that coordinates complex interactions while factoring in the interdependencies. Similarly, agile has transformed in the recent past to extend to multifunctional and self-managed teams that operate in the back-end than the traditional customer-facing layers.<br />As such, Kaizen and Agile have overcome their respective pitfalls to shape as per the project requirements. This amalgamation is paving the way for new associations and ways to work while also streamlining the existing processes.</p>
<p><strong>Iterative Development</strong><br />Both Kaizen and Agile models break away from the mold that every team or process is or must be ‘perfect’. On the contrary, it introduces the concept that they are just enough flawed to bear the scope for improvement that will take place as a function of time. Therefore, accepting the imperfections and transforming them into opportunities will allow the growth of a collaboration action.<br />However, to attack the deficiencies, these models depend on repeatability that introduces small and incremental changes within the process at every step. After every iteration, there will be a notable refinement of the cyclic development process, which will further amplify its impact and lay the path for continuous improvement.</p>
<h2>Illustration of the Kaizen-Agile Model</h2>
<p>The Kaizen-Agile coupling essentially offers businesses and project managers the best of both worlds. They can then finetune the greater dependence on lean management or agile systems depending on the use cases.</p>
<p>The resultant effect can be demonstrated in the following use case that uses Kaizen-Agile in finance for customer service improvement.</p>
<p>Consider a financial institution that is struggling to offer impressive customer service. Its contact centers take as many as two months to resolve customer queries. The greatest culprit to this effect is the sheer volume of incoming customer requests that are occupying the specialists’ time. Further, the problem gets compounded by the fact that the system operates on a data relay model with no clear owner. As a result, the operation is quite disparate while blocking the measurement of performance metrics at the grander scale.</p>
<p>To address this issue, we can use the Kaizen-Agile model in the following ways:</p>
<ul>
<li>Utilize value-stream mapping and design thinking from <a href="https://xebrio.com/project-management-methodology/lean-project-management/"><strong>lean management</strong></a> to restructure the customer experience for a given process.</li>
<li>Perform a complete overhaul of the performance metrics to reflect SMART goals.</li>
<li>Use agile to build self-managing, cross-functional teams that honor accountability and manage collaborative action.</li>
<li>Establish a single point of contact to streamline data flow and minimize handoffs.</li>
</ul>
<p>The result would be a massive drop in the average time required to resolve customer issues. Subsequently, the customer satisfaction rates also rose, along with the engagement levels. As a result, the Kaizen-Agile model uplifted the customer experience segment with its two-pronged strategy!</p>
<h2>Concluding Thoughts</h2>
<p>From the above, it is clear that Kaizen and Agile are not diametrically opposite and can, in fact, work in tandem. As such, rather than following an either-or model, businesses must make an effort to blend the two to devise a strategy that works for them.</p></div>
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			</div><p>The post <a href="https://xebrio.com/driving-improvement-with-agile-and-kaizen/">Driving Improvement with Agile and Kaizen</a> first appeared on <a href="https://xebrio.com">Xebrio</a>.</p>]]></content:encoded>
					
		
		
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